Tarazz (Contact us)
You may contact Tarazz Pte Ltd should you have any enquiry that has not been addressed in our FAQ section. Kindly indicate your reference number/ IC Number as the subject of the email, so that we can retrieve your information to help answer your queries.

For Tarazz General enquiries,csoenquiries_mv@tarazz.com
Kindly note our operating hours, excluding Public Holidays
Monday to Friday: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

My order is missing or not traceable. What should I do?
Please contact our customer service officers for assistance at our hotline +65 6513 2689 from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

New Tarazz Members
How do I sign up for a membership with Tarazz.com?
Please sign up on our registration page to be a member.

Step 1: Click on New Member



Step 2: Key in all Personal Particular and follow the steps.




Step 3: Please key in the “words verification” shown below.



Step 4: Read the term and condition and click “Accept” once you agree.

Your account will now be auto activated. Login and start 3 steps shopping to 3 continents.

What do I have to do upon receiving the registration email?
The registration email is for your own reference. Your account will be auto-activated once you register.

How do I change my mobile number after I have registered?
Go to “My Account”, and “Manage address book” to edit your phone numbers after login.

Existing Tarazz Members
I forgot my ID and / or password! How do I get it?
If you can't remember your ID or password, please click on Forget ID / Password on the login page of the site. You will receive an email notification on your ID and password.

Step 1: CLICK ON FORGOT UR PASSWORD)



Step 2: Key in your Email address, NRIC/FIN/Passport, verification code and click Submit.



Step 3: Please check your email for your temporary password. Please Re-login with your temporary password and change to your new/old password.

Tarazz Shopping Services

What is Tarazz.com?
Tarazz.com is an online shopping portal which allows you to shop from 3 continents - USA, Europe and Asia.

What are the unique features of Tarazz.com?

1. Ease of use. – 3 simple steps to shop your online items.
2. Fixed Landed Price(Door to Door) on the fly –Product price, all domestic and international shipping charges all taxes and custom duties, etc have been included (for items up to 5kg) and displayed in your country's currency.
3. Purchase products from various merchants in one single check out.
4. Availability of Exclusive products from Asia’s premium merchants which have never been sold online before

Why is it not possible to click to the merchant's site sign on / wish list/ promotion sign on?
You can only sign onto the merchant’s portal through the Tarazz.com portal. Once you have arrived at the merchant's site through Tarazz.com, please do not further sign on this merchant again as the link would not be valid.

I saw an item earlier on the Merchant's site but it’s no longer available now, can I still order it?
No. Whether we can order an item for you depends on our merchants’ inventory status, thus, the items that are out of stock at Merchant’s stock list currently are not available for purchase.

How do I go back to Tarazz from my Merchant’s site?
Please click on Tarazz.com on the upper right corner of the browser. Clicking the Sign in, Log-in or Shopping Cart in our Merchant site will not work.

To return to Tarazz.com shopping cart, please click on the icon/link located at the uppermost right or uppermost left of the browser. Please click on the Tarazz Cart to return to the cart or to select another Global Merchant you would like to visit.

Is there any authentication process for placing an order?
You will receive an email and SMS that contains a verification code, almost immediately upon entering your credit card details and clicking on “Submit”. This verification code, valid for only ten minutes, is required to complete the check out process. For another verification code, please refresh the page.

How would I know if my order has been processed if the site hangs?
Please go to “My Account” and “Order History” to check on your past and current order status to see if the order has been processed.

How would I know the actual price of the product?
To see the actual price of goods, you need to click on the image of the product as shown below.





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Tarazz Shipping & Delivery Services

Does my delivery address have to be the same as my credit card billing address?
No, they don’t have to be the same. The credit card billing address, however, needs to be as registered with the bank for authentication purposes.

Do you deliver worldwide?
Currently, we only deliver orders from Singapore and overseas Merchants to locations in Singapore, Hong Kong and South Korea. If you’ve any queries on other shipping destinations, please do not hesitate to email us at csoenquiries_mv@tarazz.com.

What is the standard delivery time for orders?
The standard delivery turnaround time communicated to customer ranges from 7 to 14 working days.

I cannot find the merchants at Tarazz.com, what do I do?
You can email us the URL of the product on the Merchants' sites and the other details (Size, quantity, color etc) to us at csoenquiries_mv@tarazz.com for us to access and process your request.

How do I know if my order is successful or not?
You will receive an email notification titled “Order Confirmation” for your successful transaction(s). This email contains your order number and product details to show that your order is being processed.

How do I know if my good(s) has arrived?
Our delivery personnel will contact you once the goods have arrived, to arrange for an appropriate time for delivery.

What happens when I’m not around when the delivery is made?
A Delivery Attempt Slip will be slot underneath your door or placed at your doorstep, notifying you of the date and time the attempted delivery was made. You can self -collect at our office or alternatively you can call us to re-deliver to you at an additional charge of US$10 for items below 5kg.

What happens to the items that are not collected?
We will store the items for 30 days after which we have the rights to discard, dispose or auction the items at our discretion.

What happens if my order exceeds US$2,000.00 in value?
We will assist in filling up the Shipper Export Declaration (SED) on your behalf.

Tarazz Exchange & Return
I would like to cancel my order. Is there any way I can get a full refund for my purchase?
We will refund you if your item of purchase has not been processed yet. There will be administration charges of US$30. Please contact us for any immediate actions as required.

My item of purchase is faulty. What should I do?
You need to take the photo of the faulty item(s) and report to us within 24 hours upon receipt of the item. You are then required to send back the faulty product to Tarazz office only upon request. Our return policy is subjected to each individual merchant’s policy.

For semi-precious stones, our Money Back Assurance (MBA) program applies. Upon confirmation that it is faulty, there will be refund of the paid amount to you within 24 hours.

For more queries, do not hesitate to contact our Customer Service Officer from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

What if the Merchant delivered the wrong items or quantity of items to me?
Tarazz only provides the means for you to consolidate your shipments to Maldives; we will liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any item. Please note that each merchant has its own policy on the above matters

How do I refund or exchange my goods with the merchants?
We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of your item(s) in the Shipment. For all such Item(s),you will need to inform us and we will assist in liaising and dealing directly with the Merchant for any refunds, returns, exchange, rebates and money-back guarantee policy and/or procedures. All refund, returns, exchange, rebates and money-back guarantee policies and procedure will be in accordance to the Merchant’s policies and procedures. If the merchants agreed on the goods return/exchange, we will inform you accordingly.

For return of item or exchange, you will need to pay for all shipment costs and any other shipping charges for items to be return to the local mailing/delivery address as specified.

Insurance

Are my goods insured?
All items purchased from the portals will be insured for up to the maximum of USD200 for damaged or missing goods. You would need to show proof of damaged or missing items to claim for the insurance.

Must I pay for my insurance for my goods and when do I receive my compensation?
Tarazz provides the insurance for your item(s) free of charge and you will receive the compensation within 1 working day once there is proof of the damaged or missing items.

Is the insurance coverage of USD$200 per item or per order basis?
The insurance coverage of USD$200 is for per consignment note. Example: If you purchase a hi-fi system depending on the products, it will come in packages like remote, speaker, player etc. All the packages are insured for USD$200.

How to improve the PC Performance when shopping in Tarazz.com?
You are advised to clear the cache of your browser before starting to log in our site. To clear cache: In Internet Explorer (IE) Version 7, click Tools, then select Internet Options. In the Internet Options dialogue box click Delete button under the Browsing history. Then in Delete Browsing History dialogue click Delete files and Delete cookies buttons.

While shopping at Tarazz.com, why is my browser so slow?
You are advised to clear the cache of your browser before starting to log in our site. In Internet Explorer (IE) Version 7, click Tools, then select Internet Options. In the Internet Options dialogue box click Delete button under the Browsing history. Then in Delete Browsing History dialogue click Delete files and Delete cookies buttons. After doing that, you must close the browser then open again. If the images are missing or the page is incomplete, press F5 to refresh the browser and please wait for the page to be fully loaded. Please see illustration below.

Step 1: Click On Tool than move your mouse click on Internet Option




Step 2: Click on Delete Button... under Browsing History




Step 3: Click on Delete all... Button under Passwords

Why I can't select any option (size, color etc) in amazon.com etc?
Please wait until the page is fully loaded.  You can see if the page has already finished loading from the status bar below your browser. If not, click VIEW at the bar at the top of your browser and select Status Bar.

Step 1: Please wait for the page to be fully loaded



Step 2: After selecting the size and colour then click "add to the shopping cart"



Why do I get disconnected from the server?
Our system has a default 20mins timeout, so you have to re-login after that.

Why “THAWTE” invalid sign appear in my merchant item(s)?
Kindly please ignore it as we are using our technology to provide Fixed Landed Price(Door to Door). All our merchants are affiliated merchants of Tarazz. If you have any query, please contact our Customer Care Service at our hotline +65 6513 2689 from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE)

How come I can’t see my advertisement screen bar?
Please ignore this error as they are only available at merchant sites.

Will the items in my shopping cart be saved?
We do have an auto save feature whereby items in the shopping cart which have not been checked out will be saved for a limited period of two days. After which, they will be automatically removed.

What is Fixed Landed Price(Door to Door)?
All prices sold at Tarazz.com are displayed at Fixed Landed Price(Door to Door). This includes:

• Product Cost
• Shipping Cost – both Domestic and International
• Taxes – International taxes(exclude import duty*)
• Insurance Premium (up to US$ 200 insured for each order)
• Administrative costs for items that required Media Development Authority of Maldives or MDA’s clearance.

*Excludes import duty taxes. Please refer to this link for detailed Maldives duty taxes
http://www.customs.gov.mv/en/downloads/pdfs/Import%20Tariff%202008.pdf

*Excludes dutiable goods and import licenses for some goods.

How to check merchants’ domestic final price ($ before shipping to Maldives)?
Customers do take note that the actual cost of goods sold at global merchants must include both sales tax (if any) and as well as domestic shipping and handling charges.

Example: In the product page, when you add to cart, it shows US$ 34.99. However when your proceed to check out, it shows the product price, sales tax, domestic shipping and handling charges.

When Add to cart:




What is our Fixed Landed Price(Door to Door)?
Fixed Landed Price(Door to Door) is the final fixed price you may pay for your items at our merchants’ sites.

Using the above example to illustrate our Fixed Landed Price(Door to Door) at Tarazz.com:

Our Fixed Landed Price(Door to Door) will be:
Merchants' Price: US$34.99
Shipping & Handling: US$6.06
Sales Tax: US$3.39
Order Total: *US$44.44

International Shipping Charge: **$25.00 (Estimated)

Custom Tax/Duties: $4.57 (Estimated)
Fixed Landed Price(Door to Door): $94.89 ($65.32+$25+$4.57)

**Price is dependent on volumetric weight/dead weight (whichever is higher). Please also note also the fixed landed price(Door to Door) is only calculated for products up to 5 kg of weight.

Are the products available on US Merchants' sites inclusive of sales tax?
Tarazz will absorb any sales tax for US products.

Is the fixed landed price(Door to Door) fixed?
The fixed landed price(Door to Door) is fixed for all items that weigh less than 5kg. For any item(s) weighing more than 5kg, you will receive an email to inform you of the additional shipping cost.

Example 1: If item is 3kg, you would just pay for the Fixed Landed Price(Door to Door) and nothing else.

Example 2:If item is *8kg, customer will still pay for the Fixed Landed Price $66.90 (5kg) but customer still have to pay the balance of 3kg for the shipping cost (estimated cost for each additional kg is $15).

*the weight of an item is dependent on the dead weight or volumetric weight, whichever is higher.

How much do Oversized Products cost?
For those item above 5kg, we will charge $15 for every kg. This oversize item will be known after we have purchase from the merchant. Our CSO will inform you of the exact value and to be delivered upon payment of this additional charges. Please call us if you are not sure of the size of the item(s) before purchasing it.

Is it possible to see the cost breakdown for my selected item?
All the prices displayed at calculated at Fixed Landed Price(Door to Door) which includes the cost of item, all domestic and international shipping charges, taxes and custom duties, etc, whenever applicable.

Is there a minimum purchase?
No, there is no minimum purchase required for your online shopping.

How do I use my Tarazz$ Dollars?
Step 1: All Tarazz$ will be automatically reflected on your login page (see picture as shown)




Step 2: Once you have “proceed to check out” you will come to the screen as shown below.



Step 3: Just key in the amount you wish to use – either to pay partially or to offset all the costs for your items. The remaining Tarazz$ balance will be reflected accordingly once all the transactions are done.

Can I use Tarazz$ Dollars for partial or full payment?
Yes. You can use for both partial and full payment, depending on your preference.

Which modes of payments are accepted to pay for Tarazz shipping charges?
All major Credit Cards are accepted.

Why doesn’t the fixed landed price(Door to Door) appear on some pages especially on promotional items on the merchants’ sites?
Fixed landed price(Door to Door) will not appear on site pages embedded with flash or images. Please do not click on the flash portion of site pages to access the merchant's items, in order to view the fixed landed prices within Tarazz.com portal.

What happens if the systems hang during my payment process?
In the event of an unsuccessful credit card payment process, or if our system hangs during the process, please contact our customer service at +65 6513 2689 from 9am to 6pm (GMT +08:00 SINGAPORE)

My order won’t go through or my credit cards keep getting rejected. Why?
Transactions are generally declined for your security purpose. Make sure the billing address and phone number match your credit card statement and the account number, card type, expiration date, and CVC number are entered online as they appear on the card. If you still experience problems, please contact your credit card center.

How soon should I expect a reply to my email?
We will respond to your email within two working days.

Is there a customer service number or email for site problems, product information, and shipping queries?
Yes. Please email all general enquiries to us at csoenquiries_mv@tarazz.com or contact our toll –free customer service hotline at +65 6513 2689 from Monday to Friday, excluding Public Holidays: 9.00 am to 6.00 pm (GMT +08:00 SINGAPORE) for after sales enquiries, during office hours. Customers are strongly encouraged to use email for general enquiries.

Will my items in the shopping cart be removed if I log out without buying it?
The items in your shopping cart will be saved over a limited period of 2 days. If there is no payment after 2 days, the items will be automatically removed.

Before I checked out my items in the shopping cart, will there be any change in prices for the items that have been saved (within the maximum limit of two days)? How does this work?
Yes. The price of the item(s) remaining in the cart will change accordingly to the fluctuations of the Foreign exchange rate, over a limited period of 2 days. However the item will be removed automatically after 2 days. Please note that the price will include fuel surcharge.

Is there any way I can track and trace my items?
Yes, you can trace your package status through our site under Track and Trace.

Step 1: Login to your account



Step 2: Click on “Track & Trace”.



Can I send my purchases to more than one addresses for self-use and gifts?
Yes, you may select up to three delivery addresses within Singapore and Hong Kong for your purchases under one checkout.

Step 1: Login your account and click on "My Account"



Step 2: Click on "Add Alternate Address"



Step 3: Fill in all the particular and click on Save

What are the items that cannot be shipped to Singapore and Maldives?
Please refer to this link  under prohibited items